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According to Amazon, the Amazon Web Services outage that disrupted a number of industries last week was caused by an automated process that overwhelms network devices.
The interruption of service in the middle of the holiday shopping season has caused problems within the company, as Amazon has reported that delivery people are having trouble making it. they businesses and leading websites, including Disney+ streaming services, and Netflix played offline.
Apologizing for the impact of the shutdown on customers, Amazon In a blog post, he said the problem started in Northern Virginia operations at 10:30 ET on Tuesday, and that “an automated event to scale the capacity of one of the AWS services hosted on the main AWS network triggered unexpected behavior from a large number of users. clients within the internal network.”
“This caused a massive increase in connection activity between the internal network and the main AWS network, which overwhelms network devices and causes delays in communication between those networks,” the company said on its blog published Friday. “These delays increase latency and errors for services communicating between these networks, causing more connection attempts and retries.”
The timing of the outage during the peak holiday shopping season can be a headache. Amazon but the company said it was taking steps to prevent a repeat of last week’s problems. Amazon it said it disabled automatic processes causing overwhelming network activity and would not proceed until they fixed the error.
Amazon‘s technical problems have spread to its monitoring systems, which the company says is slowing its ability to understand the extent of the problem. Seattle-based company He said he is trying to release a new version of the service health dashboard to help people better understand what happens in similar situations.
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