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the nightmare continues
Surprisingly, the last steps were the most frustrating. When we turned the phone back on, a warning message said that the battery and screen had been replaced with unknown parts. This was annoying because the battery was an original part ordered from Apple. The screen was also original because it came from another iPhone.
To finish the repair though, Apple requires anyone using the self-repair program to run a “system configuration” that involves calling a remote customer support representative to verify the part’s serial number and pair it with the phone. Only then will the repair be verified, which will clear the warning message.
Apple’s self-repair website directed me to an online app to chat with a representative. There, an employee named Carlos asked me to plug the phone in and hold down three buttons to go into diagnostic mode.
I tried this step several times. Nothing happened.
Carlos pasted the same instruction on the buttons. I tried again. Then again. I was only able to start the diagnostic mode after consulting an online forum where someone posted a different step.
After more than 30 minutes, we were done. The warning message about unknown battery has disappeared.
Feedback for Apple
Apple said it welcomes feedback as it continues to improve its self-repair program. That is me. Like any new tech gadget, this program is a novice product with pros and cons and potential to be much better.
There are some benefits that will lead to better quality, cheaper repairs for everyone. Now all independent repair technicians, including Mr. Taiyab, have access to Apple’s tools. (He said he’d probably buy Apple’s press to seal the iPhones.) And now anyone can read the official instructions on how to make repairs, which takes the guesswork out of it.
But the whole experience was far from straightforward, and even for those who tried it, Apple exerts too much control by asking for their repair to be approved. If we install Apple parts, such as a working screen from another iPhone, they should work – period.
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