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“It’s spreading like a virus,” Hochul said, demanding that social media managers evaluate their policies to ensure that “everything is done to make sure this information doesn’t spread.”
There may not be easy answers. Platforms like Facebook, Twitch and Twitter have made progress in recent years in removing violent content and videos faster, experts said. In the wake of the shooting in New Zealand, social platforms and countries around the world joined an initiative called the Christchurch Call to Action and agreed to work closely to combat terrorism and violent extremist content. One of the tools social sites use is a shared hash database, or digital footprints of images, that can flag and quickly remove inappropriate content.
But in this case, Ms. Douek said, despite Facebook’s hash system, it fell short. According to CrowdTangle, a web analytics tool, Facebook posts linked to video posted on Streamable generated more than 43,000 engagements, with some posts staying for more than nine hours.
When users try to mark content as a violation Facebook’s rulesAccording to screenshots viewed by The New York Times, links that do not allow content that “glorifies violence” are said to be not against Facebook policies in some cases.
Facebook has since started removing posts with links to the video, and a Facebook spokesperson said the posts violated the platform’s rules. When asked why some users were informed that posts with links to the video did not violate the video’s standards, the spokesperson did not respond.
Twitter did not remove many posts with links to the captured video, and in some cases the video was uploaded directly to the platform. A company spokesperson said that initially the site may remove some instances of the video or add a sensitive content warning, then Twitter will remove all videos related to the attack, as The Times asked for clarification.
A spokesperson for Hopin, the video conferencing service that owns Streamable, said the platform is working to remove the video and delete the accounts of people who uploaded it.
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