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SEATTLE — Amazon warehouses across the country stopped working Tuesday as disruptions to the company’s cloud computing system removed the technology that powers the company’s logistics operations.
The outage came during peak holiday season, and Amazon is already more complex and expensive logistics during the labor shortage. Usually, Amazon’s share of online sales practically increases every day is closer to Christmas.
Amazon Web Services began reporting increased “error rates” in its cloud operations Tuesday morning. Amazon uses its own cloud services as the backbone of its operations, and workers across the country have reported that the scanners and other systems they use to process products have stopped working.
“The AWS team is working to resolve the issue as quickly as possible,” Amazon spokesperson Richard Rocha said in a statement. Some problems continued until Tuesday evening.
On Facebook and other online forums, workers shared hundreds of status updates. Some said managers sent them an hour early on their lunch break, hoping that the problems would be resolved when they returned. Others said their managers asked them to sweep floors or offered unpaid leave to those who wanted to leave early. Many said they were just waiting.
“Some people honk by the hour and some relax in the break room,” one employee in the Midwest wrote on Facebook.
Companies that relied on Amazon’s cloud computing also suffered outages. Customers have reported issues with Roomba vacuums, Amazon’s Alexa voice assistant, and Disney’s streaming service. conductor said He was delaying the pre-sale of tickets for Adele’s tour.
“Many services have already recovered, but we are working towards full recovery across services,” Amazon’s cloud computing division said around 6 PM.
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