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President Biden will sign an executive order Monday directing federal agencies to carry out a seemingly simple but elusive task: to make government friendly and responsive.
The order includes a checklist of 36 ways to improve the “customer experience” as Americans try to claim benefits, save on prescription drugs, or pay their taxes.
The plan updates Social Security for the digital age, making it easier for 54 million seniors to claim Social Security and health benefits online. It will also personalize Medicare tools so enrollees can manage their care and find pharmacies.
The IRS will allow customers to schedule a callback when they seek assistance during the filing season, and disaster survivors will be able to document damage virtually from their cell phones.
According to the White House, the plan also makes it easy to renew passports online without having to go to the post office.
“Whether it’s researching vaccine safety information, requesting retirement benefits, getting health insurance, going through a security checkpoint, or checking the status of a farm loan application, Americans expect government services to respond to their needs,” the White House said. “But often people have to navigate a complex web of government websites, offices and phone numbers to access the services they depend on. The Biden-Harris Administration is committed to providing an effective, just and accountable government that meets the needs of its people.”
The White House said people will be able to manage their college loans on a single website, veterans will be able to track benefits with a single login password, and farmers seeking loans will have less paperwork, among other actions.
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