Facebook algorithm marks ‘anchor’ in horticultural group as violation


moderation Facebook The horticultural group in western New York is not without its challenges. There have been complaints about woolly bugs, bad weather, and novice members insisting on using dish soap on their plants.

And then there is the word “anchor”.

Facebook‘s algorithms sometimes flag this particular word as “violating community standards”, apparently referring to a different word, a word without an “e” at the end and still often misspelled as a garden tool.

Normally, Facebook‘s automated systems flag and delete posts that contain offensive material. But if the members of a group — or worse, the administrators — break the rules too much, the entire group can be shut down.

Elizabeth Licata, one of the group’s moderators was concerned about this. After all, the group called WNY Gardeners has more than 7,500 members who use it for gardening tips and advice. It became particularly popular during the pandemic, when many people running away from home were gardening for the first time.

A hoe by another name can be a rake, rake or rototiller. But license He wasn’t about to ban the word from the group or try to delete every single instance. A band member shouted, “Push the tow anchor!” in a post asking “your favorite and indispensable sorting tool” when commented Facebook “We reviewed this comment and found that it went against our standards for harassment and bullying,” it sent a notice.

Facebook It uses both human moderators and artificial intelligence to remove material that violates its rules. In that case, one would probably know that a hoe in a garden group is probably not an example of harassment or bullying. But AI isn’t always good at context and the nuances of language.

It also misses a lot – users often use violent or abusive language and Facebook rules that do not violate community standards. Misinformation about vaccines and elections has been a longstanding and well-documented problem for the social media company. On the flip side there are groups like licensethose caught in overly jealous algorithms.

“I also contacted Facebook, which didn’t work. How did you do this?” he is I said. “You know, I said, this is a horticultural group, the hoe is a gardening tool.”

license I said he is I’ve never heard of a human and Facebook, and found that navigating the social network’s survey system and trying to beat the record was futile.

An Associated Press contacted Facebook The representative said in an email this week that the company found the group and fixed the wrong practices. It also put an extra check, meaning someone – a real person – will check for offensive posts before the group is considered deletion. The company didn’t say whether other garden groups had similar issues. (In January, Facebook According to The Guardian, he mistakenly flagged England landmark Plymouth Hoe as the attacker and subsequently apologized.)

“We have plans to build better customer support for our products and provide the public with more information about our policies and how we apply them.” Facebook in response to his statement license‘ complaints.

Then something else came up. license got a notification Facebook Automatically disabled commenting on a post due to “possible violence, incitement, or hatred in multiple comments.”

Offensive comments include “Kill them all. Drown them in soapy water” and “Japanese bugs are scum.”

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